Question1: A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?
Question2: An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?
Question3: A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42. and has no subnet mask. Which of the following should the technician check next?
Question4: After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?
Question5: A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?
Question6: A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of the following would the technician most likely do to fix this issue?
Question7: A technician runs a command and gets the following output:
Ethernet adapter Ethernet 3:
Connection-specific DNS Suffix . :reddog.microsoft.com
Link-local IPv6 Address .......... :fe80::de3d:9283:4f00:856a%5
IPv4 Address.......................:10.203.10.16
Subnet Mask ...................... :255.255.255.0
Default Gateway .................. :10.203.10.1
Which of the following commands did the technician use?
Question8: A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a removable USB device is inserted, and the user explains the device is a prize the user received in the mail yesterday. Which of the following types of attacks does this describe?
Question9: Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?
Question10: When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
Question11: A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?
Question12: A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?
Question13: Which of the following is the STRONGEST wireless configuration?
Question14: A help desk technician receives a call from an end user who is experiencing trouble with their email. The technician resolves the issue, and the end user expresses gratitude. Which of the following actions should the technician complete next?
Question15: A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?
Question16: A technician is deploying a new Wi-Fi solution for the office and wants to ensure users can log in to the Wi- Fi with their existing network log-in and password. Which of the following methods should the technician use?
Question17: An application's performance is degrading over time. The application is slowing but never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?
Question18: A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?
Question19: A technician wants to update the local security policies on a Windows machine but is unable to launch the expected snap-in. Which of the following is the most likely reason?
Question20: A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?
Question21: Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90cBcc97fa7c211b767aB
Which of the following BEST describes the purpose of this string?
Question22: A user's workstation was infected with a newly discovered virus that the AV system detected. After a full virus scan and a workstation reboot, the virus is still present in the OS. Which of the following actions should the user take to remove the virus?
Question23: A technician wants to mitigate unauthorized data access if a computer is lost or stolen. Which of the following features should the technician enable?
Question24: A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?
Question25: A user is unable to access the company's network. A technician learns the user's account became inaccessible after multiple unsuccessful login attempts. The user also changed their password before the issue started.
Which of the following steps should the technician take to resolve the issue?
Question26: An employee lost a smartphone and reported the loss to the help desk. The employee is concerned about the possibility of a breach of private data. Which of the following is the best way for a technician to protect the data on the phone?
Question27: Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?
Question28: Which of the following editions of Windows 10 requires reactivation every 180 days?
Question29: Which of the following environmental effects can be the result of using virtualization?
Question30: Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?
Question31: A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?
Question32: An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?
Question33: A management team at a small office wants to block access to inappropriate websites and create a log of these access attempts. Which of the following is a way to meet these requirements?
Question34: A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?
Question35: Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?
Question36: A salesperson's computer is unable to print any orders on a local printer that is connected to the computer Which of the following tools should the salesperson use to restart the print spooler?
Question37: A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?
Question38: After a user upgraded the Windows operating system to the latest feature release, the user notices that one of the legacy applications that was running correctly before the upgrade does not open some windows and is only partially functional. Which of the following actions should the user take to troubleshoot the issue?
Question39: Which of the following is a proprietary Cisco AAA protocol?
Question40: A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?
Question41: Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?
Question42: An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue?
Question43: A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?
Question44: An organization wants to deploy a customizable operating system. Which of the following should the organization choose?
Question45: A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully.
The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?
Question46: During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?
Question47: A technician is working at a client office site, and the technician's family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?
Question48: A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?
Question49: A company wants to remove information from past users' hard drives in order to reuse the hard drives Witch of the following is the MOST secure method
Question50: A technician is on-site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the following should the technician do to handle the situation?
Question51: A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?
Question52: A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?
Question53: A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.
However, other employees can successfully use the Testing program.
INSTRUCTIONS
Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:
* Index number of the Event Viewer issue
* First command to resolve the issue
* Second command to resolve the issue
BSOD
Commands:
Event Viewer:
Question54: A help desk technician runs the following script: Inventory.py. The technician receives the following error message:
How do you want to Open this file?
Which of the following is the MOST likely reason this script is unable to run?
Question55: The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?
Question56: A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?
Question57: A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?
Question58: A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?
Question59: A change management review board denied an administrator's request for change. The administrator had provided the purpose and scope of the change, the date and time, and impacted systems with the risk analysis.
Which of the following should be included to approve this change?
Question60: A Windows user wants a filesystem that protects confidential data from attackers who have physical access to the system. Which of the following should the user choose?
Question61: A technician is reusing several hard drives to increase local storage on company workstations. The drives contain PII that is no longer needed. Which of the following should the technician do to prevent unauthorized access to the data?
Question62: A technician needs to configure a computer for a user to work from home so the user can still securely access the user's shared files and corporate email. Which of the following tools would best accomplish this task*?
Question63: A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?
Question64: Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?
Question65: A system drive is nearly full, and a technician needs lo tree up some space. Which of the following tools should the technician use?
Question66: A technician is installing an operating system on a new computer. Which of the following is the first step of the process?
Question67: A user installed a new computer game. Upon starting the game, the user notices the frame rates are low.
Which of the following should the user upgrade to resolve the issue?
Question68: A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?
Question69: A systems administrator needs to access a hypervisor that went offline. After doing a port scan, the administrator notices that company policy is blocking the RDP default port. Which of the following ports should the administrator use to access the machine?
Question70: An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?
Question71: A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?
Question72: Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?
Question73: A user connected a laptop to a wireless network and was tricked into providing login credentials for a website.
Which of the following threats was used to carry out the attack?
Question74: An administrator received a new shipment of mobile devices. Per company policy, all enterprise-issued devices must have two authentication methods, and the organization has already enforced the use of PIN codes as one method. Which of the following device features should the administrator enable?
Question75: A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?
Question76: A customer is configuring on an old desktop an inexpensive file server to share photos and videos and wants to avoid complicated licensing. Which of the following operating systems should the technician most likely recommend?
Question77: A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?
Question78: A proxy server is required for internet access from a corporate network. Which of the following should a technician perform to manually configure a Windows 10 device for internet access?
Question79: Users are reporting that an unsecured network is broadcasting with the same name as the normal wireless network. They are able to access the internet but cannot connect to the file share servers. Which of the following best describes this issue?
Question80: Which of the following operating systems is most commonly used in embedded systems?
Question81: A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others.
Which of the following applications should the technician use to assist the user with hiding the file?
Question82: Which of the following is MOST likely contained in an EULA?
Question83: A technician is implementing the latest application security updates for endpoints on an enterprise network.
Which of the following solutions should the technician use to ensure device security on the network while adhering to industry best practices?
Question84: A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings. Which of the following Control Panel utilities should the technician use?
Question85: The following error is displayed on a user's computer screen:
No operating system found
Which of the following is the first troubleshooting step a technician should complete?
Question86: A Linux technician needs a filesystem type that meets the following requirements:
. All changes are tracked.
. The possibility of file corruption is reduced.
Data recovery is easy.
Which of the following filesystem types best meets these requirements?
* ext3
Question87: A user's new laptop, which was advertised as gaming-ready, is performing slowly when the user is playing a modern game. However, when the user is playing a less resource-demanding game, the user does not see any lag. Which of the following should a technician do to resolve the issue?
Question88: A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?
Question89: The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?
Question90: An organization's critical database files were attacked with ransomware. The company refuses to pay the ransom for a decryption key. All traces of the infection have been removed from the underlying servers.
Which of the following should the company do next?
Question91: A company is recycling old hard drives and wants to quickly reprovision the drives for reuse. Which of the following data destruction methods should the company use?
Question92: Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?
* .exe
Question93: A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?
* Run an antivirus and enable encryption.
Question94: A customer needs to purchase a desktop capable of rendering video. Which of the following should the customer prioritize?
Question95: A technician is manually updating Windows workstations. Each workstation is currently running Windows Pro in a workgroup environment. Which of the following changes can the technician make to create a more manageable environment?
Question96: A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?
Question97: A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?
Question98: A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?
Question99: A user downloaded a 64-bit version of a new software program, but the installation failed due to an error.
Which of the following most likely caused the error?
Question100: Which of the following ensures proprietary information on a lost or stolen mobile device cannot be accessed while the device is offline?
Question101: A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day. Which of the following should the administrator do to resolve this issue?
Question102: A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?
Question103: A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:
Protocol/PortActionDirection
1 AllowOut
445 BlockOut
53 BlockOut
123 BlockOut
80 BlockOut
Which of the following ports should be opened to allow for DNS recursion?
Question104: A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?
Question105: A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?
Question106: A technician is replacing the rack mount UPS. Which of the following should the technician consider?
Question107: You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question108: A user needs to test several software replacement possibilities. Part of the process involves installing the different software options on a corporate-imaged sandboxed PC. Which of the following is the best option to allow the user to install the required software?
Question109: Which of the following filesystems supports journaling?
Question110: The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?
Question111: A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?
Question112: A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to 'mirror the source data for the backup?
Question113: A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?
Question114: Several computers have been infected with malware, causing the company network to slow down and sensitive company information to be lost. The IT department installs new antivirus software to remove the malware and needs to decide the best method to prevent future malware infections. Which of the following methods would be the most effective?
Question115: A technician successfully removed malicious software from an infected computer after running updates and scheduled scans to mitigate future risks. Which of the following should the technician do next?
Question116: A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?
Question117: Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Question118: Which of the following involves sending arbitrary characters in a web page request?
Question119: A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?
Question120: A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?
Question121: An administrator needs to back up the following components of a single workstation:
*The installation of the operating system
*Applications
*User profiles
*System settings
Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?
Question122: Which of the following documents in criminal proceedings must be updated every time a piece of evidence is touched or transferred in order for the evidence to be considered valid?
Question123: A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?
Question124: A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?
Question125: A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?
Question126: A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?
Question127: A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?
Question128: A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer; thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?
Question129: A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists. Which of the following would MOST likely resolve the issue?
Question130: Which of the following types of malicious software is most likely to demand payments in cryptocurrency?
Question131: An employee utilizes a personal smartphone to work remotely. The employee is unable to reach the portal using the company-provided VPN service. Which of the following describes the cause of the issue?
Question132: After a failed update, an application no longer launches and generates the following error message:
Application needs to be repaired. Which of the following Windows 10 utilities should a technician use to address this concern?
Question133: Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?
Question134: The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?
Question135: A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and appears to be stuck during connection attempts. Which of the following is most likely causing the disruption?
Question136: A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?
Question137: A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?
Question138: Internet speeds on a user's Windows 10 device are slow, but other devices on the same network are running at normal speeds. A technician thinks the issue may be related to the proxy settings. Which of the following should the technician check to verify the proxy configuration?
Question139: A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?
Question140: A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?
Question141: After a user recently installs a new scanner and the associated software on a computer, they notice the computer is now starting up very slowly. Which of the following is the best tool to troubleshoot this issue?
Question142: Which of the following is also known as something you know, something you have, and something you are?
* ACL
Question143: A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?
Question144: Which of the following macOS features can help a user close an application that has stopped responding?
Question145: A hotel's Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:
SRC: 192.168.1.1/secrets.zip Protocol SMB >> DST: 192.168.1.50/capture
The technician analyses the following Windows firewall information:
Which of the following protocols most likely allowed the data theft to occur?
Question146: An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?
Question147: A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.
Which of the following would BEST accomplish this task?
Question148: A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?
Question149: A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?
Question150: A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?
Question151: A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?
Question152: A user reported that a laptop's screen turns off very quickly after silting for a few moments and is also very dim when not plugged in to an outlet Everything else seems to be functioning normally. Which of the following Windows settings should be configured?
Question153: An application is not performing well and will occasionally shut down with no error provided. Which of the following Task Manager tabs should be used to troubleshoot the application while it is active?
Question154: A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?
Question155: A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?
Question156: A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?
Question157: A user is unable to see the devices that are present on the network after changing some network settings in the Control Panel. Which of the following settings did the user change on the Windows 10 computer?
Question158: A user's Android phone has been randomly restarting. A technician investigates and finds several applications have been installed that are not available within the standard marketplace. Which of the following is most likely the cause of the issue?
Question159: A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?
Question160: Which of the following is used to ensure users have the appropriate level of access to perform their job functions?
Question161: A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
Question162: Which of the following Is used to identify potential issues with a proposed change poor lo implementation?
Question163: A company's help desk receives numerous calls from employees reporting issues related to a current security breach. Which of the following steps should the help desk team take to document the breach?
Question164: A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?
Question165: A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?
Question166: A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?
Question167: A technician is an administrator on a messaging application for a private work group of mixed departments.
One of the technician's colleagues discloses to the group that their employer recently suffered a major security breach and shared details about the breach to the group Which of the following should the technician do first7
Question168: A technician needs to implement password requirements that apply to all domain-joined computers. Which of the following commands should the technician most likely run?
Question169: A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?
Question170: A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?
Question171: A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?
Question172: An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?
Question173: A technician is troubleshooting a PC that will not run Windows Defender. Windows Defender has been disabled, and no other antivirus is installed on the PC. Which of the following would have caused this issue?
Question174: A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?
Question175: A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?
Question176: A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?
Question177: A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?
Question178: A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?
Question179: Which of the following Linux commands would help to identify which directory the user is currently operating in?
Question180: A user reported that Windows has crashed several times during the day. A technician needs to check error messages to determine whether the issue pertains to the hardware or an application. Which of the following tools should the technician use?
Question181: A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?
Question182: A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?
Question183: Which of the following protects a mobile device against unwanted access when it is left unattended?
Question184: A company would like to implement multifactor authentication for all employees at a minimal cost. Which of the following best meets the company's requirements?
Question185: Due to special job responsibilities, an end user needs the ability to edit the properties of Windows system files. The user has already been granted local administrator privileges. Which of the following Control Panel utilities should be used to provide easy access to the files?
Question186: A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially. Which of the following considerations was overlooked?
Question187: A new employee is having difficulties using a laptop with a docking station The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the Issue?
Question188: A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?
Question189: A neighbor successfully connected to a user's Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?
Question190: Which of the following is used to explain issues that may occur during a change implementation?
Question191: Which of the following is the MOST important environmental concern inside a data center?
Question192: A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?
Question193: A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?
* msconfig
Question194: A user wants to back up a Windows 10 device. Which of the following should the user select?
Question195: A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?
Question196: A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization The certificate will be used in conjunction with the user's existing username and password Which of the following BEST describes the security benefits realized after this deployment?
Question197: A technician is installing RAM in a new workstation and needs to protect against electrostatic discharge.
Which of the following will best resolve this concern?
Question198: Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?
Question199: A security administrator teaches all of an organization's staff members to use BitLocker To Go. Which of the following best describes the reason for this training?
Question200: While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following does the technician need in order to continue the OS repair?
Question201: A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?
Question202: The user often hosts meetings from a Windows desktop, and meeting participants ask the user to make the text larger when the user shares the computer screen. When not in meetings, the user wants the text be smaller for work tasks. Which of the following is the most efficient way to change text font size?
Question203: A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?
Question204: Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?
Question205: A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?
Question206: A user is unable to browse a website on a PC. Which of the following commands should a technician use to verify the PC's DNS resolution for the website?
Question207: A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?
Question208: Which of the following macOS file types requires mounting before installation?
Question209: A developer installed a new software package that has stopped all file server access. Which of the following change management practices should have been followed?
Question210: Which of the following would cause a corporate-owned iOS device to have an Activation Lock issue?
Question211: Which of the following ensures data is unrecoverable on a lost or stolen mobile device?
Question212: A systems administrator finds that a Windows client machine with an address of 169.254.124.24 is unable to access network resources. Which of the following should the administrator do to establish connectivity?
Question213: A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?
Question214: A technician is configuring a specific NTP server for all company-issued laptops. These Windows 10 machines are not joined to an Active Directory domain. Which of the following setting areas would be used for this adjustment?
Question215: A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred?
Question216: When visiting a particular website, a user receives a message stating, "Your connection is not private." Which of the following describes this issue?
Question217: Which of the following operating systems uses the ext4 filesystem type?
Question218: A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS. Which of the following should the technician do to apply this license?
Question219: A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?
Question220: Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?
Question221: A company wants a new software program installed on all company computers, including remote employees' machines. Which of the following methods should the IT department use to remotely deploy the software?
Question222: A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?
Question223: A user's laptop is shutting down every time the laptop lid is closed, which is leading to frequent work interruptions. Which of the following should a help desk specialist do to remediate the issue?
Question224: A technician discovers a user's PC has a "No OS found" error message. Which of the following steps should the technician take next?
Question225: An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?
Question226: Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?
Question227: A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?
Question228: A user identified that a program installed in a workstation does not have optional features enabled. Which of the following must the technician do to install the optional features?
Question229: A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?
Question230: A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
Question231: Which of the following does MFA provide?
Question232: A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?
Question233: Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?
Question234: A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?
Question235: A change advisory board authorized a setting change so a technician is permitted to implement the change.
The technician successfully implemented the change. Which of the following should be done NEXT?
Question236: A user's corporate laptop with proprietary work Information was stolen from a coffee shop. The user togged in to the laptop with a simple password. and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered?
Question237: A user's iPhone was permanently locked after several tailed login attempts. Which of the following will restore access to the device?
Question238: Which of the following allows access to the command line in macOS?
Question239: A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?
* Do not notify the customer if arriving before the customer.
Question240: A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?
Question241: A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?
Question242: A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?
Question243: A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?
Question244: Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident?
Question245: When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the desktop and tries to access the website again, but the issue persists. Which of the following should the user do to prevent this error from reoccurring?
Question246: A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?
Question247: A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
Question248: A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection. Which of the following should the technician check NEXT?
Question249: An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?
Question250: A technician receives a help desk ticket regarding a software issue on a workstation. The workstation provides the only access to a corporate database, and the technician needs to recover the workstation quickly. Which of the following actions should the technician take?
Question251: A technician is investigating options to secure a small office's wireless network. One requirement is to allow automatic log-ins to the network using certificates instead of passwords. Which of the following should the wireless solution have in order to support this feature?
Question252: A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?
Question253: Which of the following should be done NEXT?
Question254: Which of the following commands should be used to display current processor activity on a Linux workstation?
Question255: A technician needs to configure security settings on a Windows 10 workstation. Which of the following should the technician configure to limit password attempts?
Question256: Which of the following change management practices lists all the changes that are taking place for a project to ensure that no unexpected changes happen?
Question257: In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?
Question258: A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?
Question259: Which of the following applications allows a user to create backups in macOS?
Question260: A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?
Question261: A computer is restarting automatically and displaying the following error message: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (0% complete)." Which of the following should the technician do first to diagnose the issue?
Question262: Which of the following threats will the use of a privacy screen on a computer help prevent?
Question263: Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company's wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.
INSTRUCTIONS
Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question264: A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?
Question265: Which of the following is the weakest wireless security protocol?
Question266: A user receives an error message from an online banking site that states the following:
Your connection is not private. Authority invalid.
Which of the following actions should the user take NEXT?
Question267: A technician needs to configure a computer for a user to work from home so the user can still securely access the user's shared files and corporate email. Which of the following tools would best accomplish this task?
Question268: An MDM report shows that a user's company cell phone has unauthorized applications installed. The device has recently checked into the MDM server, and the company still has access to remotely wipe the device.
Which of the following describes the action the user has performed?
Question269: A technician is assisting a customer who is having difficulty accessing the company's website. Which of the following should the technician do first?
Question270: A technician installs specialized software on a workstation. The technician then attempts to run the software.
The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?
Question271: A technician is troubleshooting a user's PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti- malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?
Question272: A technician is creating a Windows splash screen that details login expectations. Which of the following should the technician most likely use?
Question273: Which of the following language types enables the automation of tasks?
Question274: A client recently upgraded their Windows 10 machine to Windows 11. The client reports the following message displays when turning the computer on: "Error loading operating system." Which of the following should a technician do first to troubleshoot this issue?
Question275: A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of the following should a technician do to resolve the issue? (Select two).
* Install the latest GPU drivers.
Question276: A company downloads a large number of files over the internet daily. The company needs a way to ensure the files have not been modified or corrupted during the download process. Which of the following should the company do to verify the files?
Question277: A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?
Question278: A technician finds that a new company security policy has broken an application in use at a branch office.
Which of the following should the technician do to ensure that the application is fixed and prevent the issue from reoccurring?
Question279: A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?
Question280: A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?
Question281: A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?
Question282: Which of the following items require special e-waste recycling? (Select two).
* Solid-state drive
Question283: As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires he following:
. All phishing attempts must be reported.
. Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the
following within the email:
. Classify the emails
. Identify suspicious items, if applicable, in each email
. Select the appropriate resolution
Question284: Which of the following data is MOST likely to be regulated?
Question285: A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?
Question286: Which of the following best describes XFS?
Question287: A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install?
Question288: A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?
Question289: Which of the following often uses an SMS or third-party application as a secondary method to access a system?
Question290: A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed.
Which of the following is the most likely reason for this error message?
Question291: A technician is investigating a workstation that has not received the latest policy changes. Which of the following commands should the technician use to apply the latest domain policy changes?
Question292: Which of the following Is a package management utility for PCs that are running the Linux operating system?
Question293: Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?
Question294: A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?
* Place the customer on hold until the customer calms down.
Question295: A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company. Which of the following has infected the computer?
Question296: A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?
Question297: A customer needs to verify an executable file that the customer downloaded from a website. Which of the following should the customer use to verify the file?
Question298: A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?
Question299: A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?
Question300: A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?
Question301: Which of the following is an advantage of using WPA2 instead of WPA3?
Question302: Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?
Question303: A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?
Question304: As part of a CYOD policy a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?
Question305: A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?
Question306: A technician needs to configure laptops so that only administrators can enable virtualization technology if needed. Which of the following should the technician configure?
Question307: Which of the following statements describes the purpose of scripting languages?
* To access the hardware of the computer it is running on
Question308: A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?
Question309: A technician is installing a program from an ISO file. Which of the following steps should the technician take?
Question310: A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.
Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?
Question311: A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?
Question312: A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?
Question313: Which of the following device types would a technician consider a security concern?
Question314: A technician is troubleshooting a connectivity issue and wants to verify that traffic is flowing to the correct upstream locations. Which of the following commands should the technician use?
Question315: Which of the following operating systems is considered closed source?
Question316: A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?
Question317: A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?
Question318: Which of the following filesystem types does macOS use?
Question319: Which of the following command-line tools will delete a directory?
Question320: Which of the following should be used to configure automatic backups on macOS?
Question321: A company has experienced a ransomware attack. Which of the following is the best way to recover from ransomware?
Question322: A systems administrator is creating a new document with a list of the websites that users are allowed to access. Which of the following types of documents is the administrator MOST likely creating?
Question323: A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?
Question324: Which of the following only has a web browser interface?
Question325: A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an error. Which of the following is the best procedure for the technician to use to complete the assignment?
* Copy the program file to a USB drive and install.
Question326: A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?
Question327: Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?
Question328: A technician is configuring security for a computer that is located in a common area. A sign above the computer indicates only authorized users can use the computer. Guests visiting the office must walk past the computer to enter and leave the office. Which of the following will offer the best protection against physical threats?
Question329: An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?
* Devices and Printers
Question330: A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?
Question331: A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?
Question332: Which of the following would most likely be used in a small office environment?
Question333: A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?
Question334: An organization is centralizing support functions and requires the ability to support a remote user's desktop.
Which of the following technologies will allow a technician to see the issue along with the user?
Question335: During a routine check, a systems administrator discovers that a user's PC is running slowly and CPU utilization is at 100%. Further investigation shows a large amount of resource usage. Which of the following is the most likely cause of the high resource usage?
Question336: A user reports that a device with a statically defined IP is unable to connect to the internet. The technician runs the ipconfig /all command and sees the following output:
IPv4 Address............ 192.168.0.74
Subnet Mask.............255.255.255.255
Default Gateway......... 192.168.0.1
Which of the following is most likely the reason for the issue?
Question337: A manager reports that staff members often forget the passwords to their mobile devices and applications.
Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
Question338: A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?
Question339: The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do next to troubleshoot the issue?
Question340: Which of the following attacks can a hacker use to execute code on a user's computer when the user visits a specially prepared, malicious website?
Question341: Which of the following is natively used with Active Directory?
Question342: Which of the following defines the extent of a change?
Question343: After a company installed a new SOHO router customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?
Question344: Employees at comptia.org are reporting getting an usual amount of emails from a coworker. A technician discovers the emails were sent from the following address:
[email protected]
Which of the following social engineering attacks is this an example of?
Question345: A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?
Question346: A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?
Question347: After a failed attempt to open an email attachment for an unexpected overdue invoice, a smartphone user experiences abnormal performance when using their mobile browser and other applications. The user restarts the device, but the issue persists. Which of the following actions should the user take next?
Question348: A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?
Question349: While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?
Question350: An employee using an Apple MacBook is receiving frequent, random pop-up requests from other Apple devices wanting to share photos and videos and asking whether the user would like to accept the request Which of the following configurations should the technician advise the user to change first"?
Question351: A developer reports that a workstation's database file extensions have been changed from .db to .enc. The developer is also unable to open the database files manually. Which of the following is the best option for recovering the data?
* Accessing a restore point
Question352: A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?
Question353: A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work.
Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?